Due to the intimate nature of our products, including adult toys, sex toys, underwear, and other personal items, all sales are FINAL. For hygiene and safety purposes, we do not accept returns or offer refunds on these items once purchased.

This policy aligns with U.S. health and safety regulations, which restrict the resale of these items once opened or used. Our commitment to quality ensures that all products you receive are new and unused.

Exceptions

If you receive a defective or damaged item, please contact us within 7 days of receipt to arrange a replacement. Proof of the defect or damage, such as photos or videos, will be required, and we may ask for the item to be returned for inspection before issuing a replacement.

If you receive a defective, damaged, or incorrect item, please email us at [email protected] within 7 days of receipt, including the following details:

• Order number
• Item number
• Order reference or invoice number
• Description of the issue, including any troubleshooting steps taken
• Photos (if damaged)
  
  We will be glad to troubleshoot and, if necessary, arrange a replacement or issue a store credit. Please report all issues within 7 days of receipt.

A few general guidelines:

• Faulty goods: Contact us promptly upon identifying a defect.
• Defective goods must be in original condition and packaging, unopened.
• Defective items must be reported and returned within 7 days of receipt.
• Please note that shipping charges are non-refundable.

By completing your purchase, you agree to these terms. We’re here to assist!